Refund Policy

At Yatra B2B Portal, we aim to provide the best service possible. This Refund Policy explains the conditions under which you may request a refund for flight, hotel, and other bookings made through our platform.

Eligibility for Refunds

Refunds will be considered under the following circumstances:

• Flight Bookings: Refunds are subject to the airline’s cancellation policy. Please refer to the specific airline’s terms and conditions for detailed information.
• Hotel Bookings: Refunds are subject to the hotel’s cancellation policy. Please review the cancellation terms provided at the time of booking.
• Other Services: Refunds for other services such as car rentals, tour packages, etc., are subject to the terms and conditions of the respective service providers.

How to Request a Refund

To request a refund, please follow these steps:

• Contact our customer support team at support@yatrab2bportal.com with your booking details and reason for the refund request.
• Our team will review your request and provide a response within 3-5 business days.
• If approved, the refund will be processed to the original payment method used at the time of booking.

Processing Time

Refund processing times may vary based on the payment method and the policies of the airlines, hotels, and other service providers. Typically, refunds are processed within 7-14 business days.

Non-Refundable Items

Certain bookings may be non-refundable. These include:

• Promotional or discounted bookings that state non-refundable terms.
• Bookings where the service has already been utilized.
• Other specific conditions as stated in the terms and conditions at the time of booking.

Changes to This Refund Policy

We may update this Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on our website. You are advised to review this Refund Policy periodically for any changes.

Contact Us

If you have any questions about this Refund Policy, please contact us at support@yatrab2bportal.com.